KEYNOTE SPEAKING
Customer experiences that will give you a better bottom line
If you are looking for an inspiring keynote speaker, Stine Ringvig Marsal speaks on how to develop and implement customer experience initiatives that sticks in your organisation.
She shares specific examples of how to get far without huge investments and how to continuously move forward, without putting too much strain on your operation.
Stine generously shares from her own experience: Her best tips, stories and challenges related to implementing customer focus across amusement parks and the regulated and compliance focused environment of the aviation industry.
Book Stine if you want a no fluff talk with down to earth examples from someone who has actual experience implementing solutions and creating lasting change.
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Your Keynote Speaker is
Stine Ringvig Marsal
With 15 years of experience in developing, driving and implementing the work on customer experience for B2B and B2C customers, Stine has seen it all. She has seen how customers turn their backs on a company – how the same mistakes are made again and again – and she has successfully developed and implemented the solutions. Through good customer experience, Stine facilitates the creation of a better bottom line and more loyal customers.
Stine has an extensive experience from three of Denmark’s biggest brands within the experience industry: Copenhagen Zoo, Tivoli and Copenhagen Airport.
At Copenhagen Airport, Stine was the Service Excellence Director, leading the work on customer experience across Parking Customers, Passengers, Airlines & Ground Handlers, concessionaries and Tenants, in a complex highly regulated business, across groups of employees of very different professions and in a busy 24/7/365 operation with more than 30 million passengers a year.
Stine Marsal, Experience Management Consult, CVR nr: 31725429, ©2021 Stine Ringvig Marsal