The Experience Management Shop
Knowledge, community, training and tools for organisations that want customer and employee experiences that deliver better business results.
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Customer Experience Learning Hub & Conference
EXM Community
A practitioner-led Nordic learning hub for Customer Experience leaders. Webinars, masterclasses, peer sparring and an annual Nordic summit – all focused on Customer Experience, driving customer focused change and delivering measurable business results to further our results and careers.
Experience Management Nordic Summit 2026
A one-day, Nordic, practitioner-led CX conference in Copenhagen. Real cases, concrete methods and the numbers behind them – shared by leaders who’ve done the work. For CX professionals who want practical ideas, Nordic peers and results they can take back to their own organisation.
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InklusioNordic HUB
A learning and community platform uniting NGO’s, Lived Experience Experts and Organisations who want to drive inclusion efforts faster and more efficiently by learning, sharing and acting together.
Strategic CX advisory & projects
Fractional CX leadership and project-based support when you need senior help to design better journeys, service cultures and inclusive, accessible experiences that move the numbers.
Free guides, webinars & podcast
Quick guides, recorded talks and the Kunderejsen Podcast – for practical, no-fluff inspiration you can share with your team.