Psychological safety is built in the small moments. The coffee machine conversation at 10:17 on a Tuesday. The way a colleague's partner is acknowledged or overlooked. The joke that gets a laugh from everyone except the person it is about. The question about weekend plans that triggers an internal calculation: "How much do I share?"
In this keynote, Stine Marsal combines her own experience of being openly LGBT+ in business with findings from dozens of qualitative interviews with LGBT+ professionals across industries and levels.
The stories are specific, but the patterns are shared. The same mechanisms that create friction for LGBT+ employees show up for colleagues who are neurodivergent, live with hidden disabilities, have minoritised ethnic backgrounds, or carry caregiving responsibilities. When you design for those who face the steepest barriers, you strengthen the conditions for everyone.
This session is relevant even if you have never been "the one who stands out." The behaviours that help minority colleagues feel safe every day are the same ones that will help you during life's harder seasons: stress, grief, chronic pain, insomnia, divorce.
With honesty and humour, Stine unpacks what colleagues and leaders often miss and gives you concrete tools to strengthen psychological safety, wellbeing and retention.
What you will leave with:
The "Tuesday moments" that shape psychological safety, often without anyone intending it.
The patterns LGBT+ colleagues experience but are tired of explaining.
How the same mechanisms show up across neurodiversity, hidden disabilities, minoritised backgrounds and caregiving.
Concrete behaviours and phrases you can use immediately in meetings, feedback and everyday collaboration.
Why inclusion is a performance issue, not a minority issue, and how to build it into how you work.
Who this is for:
Leaders, HR professionals, ERG groups and teams who want to actively build culture, belonging and psychological safety. For organisations that want to retain top talent, reduce stress-related absence and create conditions where everyone can contribute their best work.
Pricing and formats
All sessions are available as a standard keynote or fully tailored to your organisation, audience and challenges.
Formats: keynote (45-60 minutes), half-day workshop with group exercises, or online session. Delivered in English, Danish or French.
Online sessions from 2,350 EUR / 17,500 DKK + VAT. Onsite keynotes from 3,350 EUR / 25,000 DKK + VAT. Extended workshops from 4,700 EUR / 35,000 DKK + VAT.
Tailored sessions are quoted based on your brief.
What Your LGBT+ Colleagues Wish You Knew
The everyday patterns that shape psychological safety and belonging at work.
Real reactions from the people in the room
What HR and CX leaders say about working with Stine
“Interesting, entertaining
– and we left with concrete ideas”
“Stine’s presentation and work made it easy for us to turn insight into practice”
“One of the most impactful session this year”
Stefan Gildhoff,
Director Sales and Customer Experience
The Royal Danish Theater
Interesting, entertaining
– and we left with concrete ideas
“Stine’s keynote was a real eye-opener. She created a clear link between accessibility and lost revenue, and showed how small changes can lead to big results for the business.Her concrete examples made us rethink how we integrate accessibility in our work with guests. It was not only interesting and entertaining – we left with clear ideas for creating more inclusive customer experiences.”
__________
Tailored keynote on hidden accessibility barriers in cultural institutions – and what they mean for audience reach and revenue.
Sanne Forsberg Holm
Chief People Officer
LEGO House
Stine’s presentation and work made it easy for us to turn insight into practice
“Stine mapped our guest and employee experience through a diversity lens and delivered a sharp, action-oriented report and presentation to executive management – the most hands-on we’ve ever received. She translated hidden barriers in the consideration and purchase phase, during the visit and afterwards into clear, concrete solutions. She also developed training videos for our guest-facing employees, making them feel more prepared for the diversity they meet every day. We are very satisfied with the tangible results we’ve achieved”.
__________
Executive advisory, guest and employee journey analysis, plus an Inclusive Guest Experience training programme for LEGO House.
Andreas Arentoft
Senior Network Advisor
NOCA - Denmark’s leading HR Network
“Stine’s personality and presentation skills captivated our audience. Drawing on her extensive experience, she demonstrated how diversity drives tangible business outcomes, offering practical value to the leaders and professionals at our ‘DEI Day’ conference.
Several attendees later shared that this was one of the most impactful sessions they had attended this year”.
_________
Keynote on hidden barriers to inclusion, wellbeing and retention for neurodivergent, LGBT+ and culturally diverse employees – and how tackling them drives better business results for everyone.