Strategic Customer Experience Advisory
Consulting formats you can plug straight into your organisation
Three ways to work together – depending on whether you need senior CX leadership, inclusive journeys, or a sharper service culture.
Reach the customers who fall through the cracks – and make journeys better for everyone.
Accessible experiences = results
Hidden barriers in your journeys quietly cost you reach, loyalty and revenue.
You get:
• Mapping of how neurodivergent customers, customers with disabilities and culturally or linguistically diverse guests move through your experiences – and where they quietly drop out.
• A concise barrier-to-value map and a short, prioritised list of fixes in design, communication and operations that remove the worst barriers first.
• Calmer, clearer journeys for the people who struggle most – and more profitable journeys for everyone.
From 200,000 DKK / 26,800 EUR.
Fractional
Chief Experience Officer
Senior CX leadership that focuses your efforts and moves the numbers.
You get:
• Clarity on where to focus, what to measure, and which initiatives to stop, so CX work actually drives results.
• Decision-ready feedback systems that leaders and teams can act on – instead of more dashboards.
• A practical CX roadmap that links journeys to churn, cost-to-serve and growth, plus ongoing senior CX support for C-level, CX and operations.
From 50,000 DKK / 6,600 EUR per month.
For organisations that need senior CX leadership – but not a full-time CXO.
Ready to explore if we are a fit, and what will make the biggest difference first?
How we will work together
Every project starts with your reality: your data, journeys, people and existing practices. As a sociologist, I look at how things actually work today, so we can design changes that create real, measurable results – without adding noise to a busy organisation.
When needed, I bring in trusted senior specialists in service design, behavioural design, UX/CX, analysis, change management and video production – and stay your single point of contact and strategic lead from start to finish.
Bullets:
No junior consultants.
No off-the-shelf models.
Just expertise that works in practice.
That gives them a clear picture without repeating everything above.
Trusted by
Ready to turn ambitions into real results?
Let’s talk about where your organisation is today — and what needs to shift to turn ambitions into measurable results.
You can book a short clarifying call or simply send an email, and we’ll work out together if I’m the right person to help you move forward.
No sales pitch, no slides – just a focused 30-minute conversation about your challenges, opportunities and next steps.