Keynotes and Workshops
Sessions on workplace inclusion, employee experience, customer experience and frontline service.
Delivered as keynotes, online sessions or workshops in English, Danish or French.
Online sessions from 2,350 EUR / 17,500 DKK + VAT.
Onsite keynotes from 3,350 EUR / 25,000 DKK + VAT.
Standard or fully tailored to your organisation, your audience and your current challenges.
Employee Experience and Workplace Inclusion
Make Inclusion Stick Beyond the Workshop
Why awareness, training and one-off campaigns are not producing lasting change and what leaders can do instead.
What Your LGBT+ Colleagues Wish You Knew
What inclusion looks like beyond the annual event
What Your Neurodivergent Colleagues Wish You Knew
And why understanding it benefits everyone
Hidden Barriers to Engagement and Retention
How hidden barriers in everyday working life affect far more people than most organisations realise.
Customer Experience Strategy and Frontline Service
The Guests You Never Reach and the Ones Who Never Return
Hidden barriers in planning, booking, wayfinding and frontline service, are quietly costing you attendance and revenue.
Turn Service Training Into Lasting Revenue Growth
Why your service training disappears within months and what to build instead. For organisations tired of investing in customer focus that does not last.
Better Frontline Service. Fewer Complaints. Smoother Days
Practical tools for customer-facing teams to handle pressure, reduce escalations and respond to guests with hidden disabilities, neurodivergence or unfamiliar needs.
From CX Investment to Business Results
Most CX programmes produce satisfaction scores. Few produce business results. This session covers the structural fixes that connect customer experience investment to retention, revenue and operational efficiency.
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You fill out the form. Takes two minutes.
We get back to you within one working day with availability and pricing.
You choose the version that fits and confirm."
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Download the speaker kit with bios, session descriptions and photos
What HR and CX leaders say about working with Stine
“Interesting, entertaining
– and we left with concrete ideas”
“Stine’s presentation and work made it easy for us to turn insight into practice”
“One of the most impactful session this year”
Stefan Gildhoff,
Director Sales and Customer Experience
The Royal Danish Theater
Interesting, entertaining
– and we left with concrete ideas
“Stine’s keynote was a real eye-opener. She created a clear link between accessibility and lost revenue, and showed how small changes can lead to big results for the business.Her concrete examples made us rethink how we integrate accessibility in our work with guests. It was not only interesting and entertaining – we left with clear ideas for creating more inclusive customer experiences.”
__________
Tailored keynote on hidden accessibility barriers in cultural institutions – and what they mean for audience reach and revenue.
Sanne Forsberg Holm
Chief People Officer
LEGO House
Stine’s presentation and work made it easy for us to turn insight into practice
“Stine mapped our guest and employee experience through a diversity lens and delivered a sharp, action-oriented report and presentation to executive management – the most hands-on we’ve ever received. She translated hidden barriers in the consideration and purchase phase, during the visit and afterwards into clear, concrete solutions. She also developed training videos for our guest-facing employees, making them feel more prepared for the diversity they meet every day. We are very satisfied with the tangible results we’ve achieved”.
__________
Executive advisory, guest and employee journey analysis, plus an Inclusive Guest Experience training programme for LEGO House.
Andreas Arentoft
Senior Network Advisor
NOCA - Denmark’s leading HR Network
“Stine’s personality and presentation skills captivated our audience. Drawing on her extensive experience, she demonstrated how diversity drives tangible business outcomes, offering practical value to the leaders and professionals at our ‘DEI Day’ conference.
Several attendees later shared that this was one of the most impactful sessions they had attended this year”.
_________
Keynote on hidden barriers to inclusion, wellbeing and retention for neurodivergent, LGBT+ and culturally diverse employees – and how tackling them drives better business results for everyone.
Real reactions from the people in the room
