Customer experiences that will give you a better bottom line
What you should do first
- four simple steps that will not cost you anything
It is almost impossible to avoid some customers having bad experiences
No matter how much you do, things will go wrong. This is inevitable. Humans fail, systems fail, situations that have never occurred before will suddenly crop up – etc. etc. Bad things happen.
What makes it really critical is if the bad experiences are not handled – if the bad experience becomes the last impression that your customer gets from you because a solution was not found.
This is the real problem – and it will cost you dearly!
The customer will leave and never come back – and you can be absolutely sure that unhappy customers will also pass on their bad experiences to the people they know – and maybe even on social media as well.
The good thing is that it is possible to turn bad experiences into more-than-happy customers.
Studies show that customers who have had a bad experience – which was handled satisfactorily – are MORE loyal in the long run than customers who have merely had a fairly good experience.
Through four simple steps, I will teach you how to start enhancing the customer’s experience
– so that you avoid losing customers (as well as sales and reputation) – while at the same time creating better customer experiences and more loyal customers without spending a penny on your budget.
I will teach you how to utilize the knowledge that you already have
– so that you can salvage the bad customer experiences or avoid them altogether - and create even better customer experiences every single day.
This mini course is for you if you
are responsible for delivering good customer experience in a company
need more knowledge about where to begin to enhance customer experience
would like to know how to turn bad experiences into loyal customers
wish to create better customer experiences without spending any money on it
want to learn how to use the bad experiences to create the right solutions in the future
want to ensure that the solutions that you create will be successfully implemented in the company
Through four simple steps, you learn how to turn bad customer experiences into good ones
– and how to minimize the risk of the company losing sales by making the same mistakes over and over again
DISCOVER
Find the "holes" in your customer’s experience without using a penny
DEFINE
How to define the topics you need to work on
DEVELOP
How to develop the right solutions for your company
DELIVER
These simple pieces of advice will ensure that the implementation is a success
Your teacher is
Stine Ringvig Marsal
With 15 years of experience in developing, driving and implementing the work on customer experience for B2B and B2C customers, Stine has seen it all. She has seen how customers turn their backs on a company – how the same mistakes are made again and again – and she has successfully developed and implemented the solutions. Through good customer experience, Stine facilitates the creation of a better bottom line and more loyal customers.
Stine has an extensive experience from three of Denmark’s biggest brands within the experience industry: Copenhagen Zoo, Tivoli and Copenhagen Airport.
At Copenhagen Airport, Stine was the Service Excellence Director, leading the work on customer experience across Parking Customers, Passengers, Airlines & Ground Handlers, concessionaries and Tenants, in a complex highly regulated business, across groups of employees of very different professions and in a busy 24/7/365 operation with more than 30 million passengers a year.
Do you wish to improve your customer’s experience?
In that case, you might as well learn from someone who knows what she is talking about.
Stine will generously share the mistakes she has committed – which today make her able to know how to develop and implement the very best solutions – every time.
Get started on the four simple steps towards better customer experience for just 60 EUR
The very first time you are able to turn a bad experience into a good one, you have already recouped your investment.
You can also recoup your investment by avoiding bad experiences altogether – because you have learned all about how to handle the difficult situations beforehand, so that you can avoid them.
Here, you will learn both – so that you can recoup your investment in no time.
Simply click the button below – and you will receive your access to the course by e-mail.
The course is online – you will receive access to the entire course right away – so that you can do things at your own pace. There is no schedule and no dress code – all you need is your computer and Wi-Fi.
***NB: The course is currently available for preorder – and will be delivered by March 1, 2022.
Still having doubts?
Working with your customer experience is not just about creating happy and loyal customers – and a better bottom line.
Working with the good customer experience will also benefit those employees who are currently becoming frustrated (and rightly so) when they find themselves unable to help a customer sufficiently – either because they are being curbed by procedure or just do not have the necessary options.
Working on creating good customer experiences will give you happier and more loyal customers who will put more money on the table – and without a doubt, being able to deliver the good experiences to your customers will also make your employees happier and more loyal.
These are all things that will be reflected directly on the bottom line.
Contact me
I will answer your message as soon as possible and within 24 hours on weekdays
Stine Marsal, Experience Management Consult, CVR nr: 31725429, ©2021 Stine Ringvig Marsal